Terms of Service

These terms apply when you request a quote or engage British Air Conditioners Ltd for air conditioning installation, repair, or servicing in the United Kingdom.

Quotes and surveys

Site surveys and written quotes are provided free of charge and without obligation unless otherwise stated. Fixed-price quotes remain valid for the period shown on your quotation. Additional work identified during installation is agreed with you before proceeding.

Installations and payment

Installation dates are arranged by mutual agreement. Payment terms are set out on your quotation. We accept standard UK payment methods. Finance, where offered, is subject to separate lender terms.

Warranties and guarantees

Manufacturer warranties apply to supplied equipment as stated on your quotation. Our workmanship guarantee covers installation work for the period specified in your quote. Annual servicing helps maintain efficiency and may be required to keep manufacturer warranties valid.

Regulatory compliance

All refrigerant work is carried out by F-Gas certified engineers in accordance with UK regulations. We hold appropriate public liability insurance for work undertaken at your property.

Complaints

If you are unhappy with any aspect of our service, contact us using the details on this website. We aim to resolve issues promptly and fairly.